PURCHASING

The buyer is responsible for all aspects of the purchasing process (supplier selection, invitations to tender, negotiation, contracts, etc.), working with internal customers and suppliers. The buyer manages expenditure while meeting quality and lead time imperatives.

Prospecting and market/category analysis

• Monitors purchased products/services with a focus on cost and quality optimisation
• Sources new suppliers
• Assesses the ability of suppliers to provide products or services that meet stated requirements
• Carries out benchmarking for purchasing categories

Helps determine internal requirements

• Gathers and defines internal customer requirements
• Helps develop specifications for target products or services

Contract negotiation and monitoring

• Writes tender documents and launches tender procedures
• Reviews and ranks bids against agreed criteria
• Negotiates financial terms
• Recommends a preferred supplier in conjunction with the internal customer
• Monitors contract negotiations
• Ensures the smooth implementation of contracts

Supplier management

• Coordinates a network of suppliers
• Maps operational and CSR risks
• Monitors economic dependency ratios

The project manager uses agile methods to manage a project or set of projects from start to finish – from scoping through to delivery – while meeting cost, quality and lead time imperatives.

Scoping and requirements analysis

• Works with the customer to scope the requirements of the project

• Determines requirements in terms of human resources and technical skills
• Prepares cost calculations and/or invoices
• Sets a budget based on the project’s complexity
• Assesses risks that could arise during the project

Project management, monitoring and coordination

• Set up the project structures and establish the terms of operation (methods, steering tools, indicators, agile ceremonies, etc.)
• Sets targets and deliverable deadlines
• Selects and allocates resources in accordance with project constraints
• Tracks and measures progress (creating scorecards, selecting indicators, scheduling steering committee meetings, etc.)
• Supervises and coordinates the work of all internal and/or external players
• Issues warnings about risks arising during the project
• Approves the deliverables

Customer relations management

• Organises and leads steering committee meetings
• Shares project progress scorecards with the customer on a regular basis

Testing and going live

• Tests the deliverables as required
• Hands over the deliverables
• Provides post-delivery service

Training and change management

• Writes user documentation
• Trains users
• Provides change-management support

Upgrading and corrective maintenance

• Supports post-delivery monitoring, upgrading and corrective maintenance for the deployed solutions (tools, applications, specific developments, etc.)

Competitive intelligence/technology watch

• Carries out competitive intelligence/technology watch within the scope